Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC10F100F2110236
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare Premium with RMA – Extended Service (Renewal)
Marketing Information:
We provide FortiCare technical support and RMA services on a per-device basis for 24×7 support and timely issue resolution. FortiCare support services are available across the entire Fortinet Security Fabric, enabling a single source for support and troubleshooting. Flexible support options help organizations maximize uptime, security, and performance according to the unique needs of each business.
Technical support is delivered through our Global Technical Assistance Centers. Each geographical region has a Center of Expertise that is supplemented by regional support centers. This enables us to provide regional and local language support. Foundational FortiCare device-level support includes:
- Global toll-free numbers that are available 24×7, depending on the service option
- Web chat for quick answers
- A support portal for ticket creation or to manage assets and life cycles
- Access to software updates and next-business-day RMA service is available, depending on the service option
Product Type: Service
Service Information
Service Main Type: Exchange
Service Description: 24x7x4 Hour
Provided Support:
- Parts Replacement
- Phone Support
- Email Support
- Web Knowledge Base Access
- Web Support
- New Releases Update
- Return Merchandise Agreement (RMA)
- Firmware Updates
- Asset Management
Service Response Time: 4 Hour – Parts Replacement
Service Location: Service Depot
Service Duration: 3 Year
Service Characteristic: Parts