Overview
General Information
Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC10NF5502100260
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare Premium RMA – Extended Service (Renewal)
Marketing Information:
Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC10NF5502100260
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare Premium RMA – Extended Service (Renewal)
Marketing Information:
FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
Product Type: Service
Service Information
Service Main Type: Exchange
Service Description: 24x7xNext Day
Provided Support:
- Email Support
- Firmware Updates
- New Releases Update
- Parts Replacement
- Phone Support
- Return Merchandise Agreement (RMA)
- Web Knowledge Base Access
- Web Support
Service Response Time: Next Day – Advance Parts Replacement
Service Location: Service Depot
Service Duration: 5 Year
Service Characteristic: Parts