Overview
General Information
Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC10FVG162120236
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare Premium RMA Engineer – Extended Service (Renewal)
Marketing Information:
Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC10FVG162120236
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare Premium RMA Engineer – Extended Service (Renewal)
Marketing Information:
FortiCare Premiumis targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
Product Type: Service
Service Information
Service Main Type: Exchange
Service Description: 24x7x4 Hour
Provided Support:
- Web Knowledge Base Access
- Return Merchandise Agreement (RMA)
- Phone Support
- Email Support
- Web Support
- New Releases Update
- Parts Replacement
- Repair
- Firmware Updates
- Asset Management
Service Response Time: 4 Hour – RMA
Service Location: On-site
Service Duration: 3 Year
Service Characteristic: Parts & Labor