Overview
General Information
Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC100090G9500236
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare – Extended Service (Renewal)
Marketing Information:
Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC100090G9500236
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare – Extended Service (Renewal)
Marketing Information:
FortiCare Support Services is per-device support services, and it provides customers access to over 1,800 experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities. Global technical support is offered 24×7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots.
Product Type: Service
Service Information
Service Main Type: Exchange
Service Description: 24x7xNext Business Day
Provided Support:
- Parts Replacement
- Phone Support
- Email Support
- Web Knowledge Base Access
- Web Support
- New Releases Update
- Virus Definitions Update
- Intrusion Definition Update
- URL Database Update
- Email Database Update
Service Response Time: Next Business Day – Parts Replacement
Service Location: Service Depot
Service Duration: 3 Year
Service Characteristic: Parts