Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC-10-FR5G5-204-02-60
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare Elite – Upgrade
Marketing Information:
FortiCare Elite offers enhanced service-level agreements (SLAs) and accelerated issue resolution. Single-touch ticket handling by the expert technical team streamlines resolution. FortiCare Elite services are available for FortiGate, FortiGate VM, FortiWiFi, FortiManager, FortiAnalyzer, FortiAP, and FortiSwitch appliances. This option also provides access to an intuitive portal with a single unified view of device and security health. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
Product Type: Service
Service Information
Service Main Type: Exchange
Provided Support:
- Firmware Updates
- Phone Support
- Replacement
- Return Merchandise Agreement (RMA)
- Web Support
Service Duration: 5 Year
Product Supported: Fortinet FortiGateRugged-50G-5G
Upgrade from: FortiCare Premium