Overview
General Information
Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC-10-0400F-284-02-12
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare Elite Support
Marketing Information: FortiCare Elite offers enhanced servicelevel agreements (SLAs) and accelerated issue resolution. It is targeted toward devices that require prompt attention. This offer also provides Extended Endof-Engineering Support (E-EoES) for Long-Term Supported Firmware (LTS) of 18 months for added flexibility. In addition, it offers access to the new FortiCare Elite Portal that is intuitive and provides a single unified view of device and security health.
Product Type: Service
Service Information
Service Main Type: Exchange
Provided Support:
Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC-10-0400F-284-02-12
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare Elite Support
Marketing Information: FortiCare Elite offers enhanced servicelevel agreements (SLAs) and accelerated issue resolution. It is targeted toward devices that require prompt attention. This offer also provides Extended Endof-Engineering Support (E-EoES) for Long-Term Supported Firmware (LTS) of 18 months for added flexibility. In addition, it offers access to the new FortiCare Elite Portal that is intuitive and provides a single unified view of device and security health.
Product Type: Service
Service Information
Service Main Type: Exchange
Provided Support:
- Replacement
- Return Merchandise Agreement (RMA)
- Web Support
- Phone Support
- Firmware Updates
- Asset Management
- Device Monitoring
- Dedicated Technical Support Engineering Team
Service Duration: 1 Year