Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC100090G2040260
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare Elite – Extended Service (Renewal)
Marketing Information:
FortiCare Elite offers enhanced service-level agreements (SLAs) and accelerated issue resolution. Single-touch ticket handling by the expert technical team streamlines resolution. FortiCare Elite services are available for FortiGate, FortiGate VM, FortiWiFi, FortiManager, FortiAnalyzer, FortiAP, and FortiSwitch appliances. This option also provides access to an intuitive portal with a single unified view of device and security health. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
Product Type: Service
Service Information
Service Main Type: Exchange
Provided Support:
- New Releases Update
- Phone Support
- Replacement
- Web Knowledge Base Access
- Web Support
Service Response Time: 4 Hour – Advance Hardware Replacement
Service Location: Service Depot
Service Duration: 5 Year