Overview
General Information
Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC10AI1KF3310236
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare Premium with NDR and ANN engine updates & baseline – Extended Service (Renewal)
Marketing Information:
Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC10AI1KF3310236
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare Premium with NDR and ANN engine updates & baseline – Extended Service (Renewal)
Marketing Information:
FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
Product Type: Service
Service Information
Service Main Type: Exchange
Provided Support:
- Email Support
- Firmware Updates
- Intrusion Definition Update
- Malware Definitions Update
- New Releases Update
- Phone Support
- Replacement
- Virus Definitions Update
- Web Filter Update
- Web Knowledge Base Access
Service Response Time: Next Business Day – Advance Hardware Replacement
Service Location: Service Depot
Service Duration: 3 Year