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Fortinet FortiCare Support – Extended Service (Renewal) – 1 Year – Service

MFR#

FC110M3004-248-02-12

Product Type: Service
Brand Name: Fortinet
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Overview
General Information
Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC110M3004-248-02-12
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare Support – Extended Service (Renewal)
Marketing Information:

At Fortinet, we put a lot of care into making sure our customers are satisfied with our products and support. Our FortiCare support offerings are specifically designed to provide you with the support you need for all Fortinet products and services no matter where in the world you are.

Support and Advanced Services

With FortiCare Services, you can rest assured that your Fortinet security infrastructure is performing at its absolute best and protecting your critical assets and data. FortiCare Services includes both Support Services and Advanced Services.

FortiCare Support Services

FortiCare Support Services give you global support on a per-product basis. By subscribing to these services, you’ll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress.

All FortiCare Support Services include firmware upgrades, access to the support portal and associated technical resources, reporting on technical incidents (via the web, chat, and telephone), as well as a hardware return option.

FortiCare 8×5 Service

Get access to technical support via the web portal, online chat system, and telephone, including return and replace for hardware failures. You’ll also have fast and easy written access to technical support requests.

FortiCare 24X7 Service

If you need ’round-the-clock access to mission-critical support services, the 24×7 Service will meet your requirements. You’ll get access to technical support 365x24x7 as well as advanced replacement service for hardware failures.

FortiCare 360° Advanced Services

FortiCare 360 Advanced Services Technical Support combines elements of FortiSIEM analytics with premium support to enable organizations to take a more proactive approach to the rapid detection and remediation of current and potential performance issues associated with their FortiGate and FortiWifi devices to minimize down time. The service includes:

  • 24x7x365 “Advanced Services” Technical Support
  • Ongoing monitoring of FortiGate/FortiWifi health and environmental statistics
  • Personalized and comprehensive monthly device reports
  • Best practice advice, and guidance from Advanced Services Engineers for optimal performance
  • Proactive notification of critical device performance events
  • Monthly notification of malware events observed

Product Type: Service
Service Information
Service Main Type: Exchange
Service Sub Type:

  • Electronic
  • Physical

Service Description: 24x7xNext Business Day
Provided Support:

  • Reporting
  • Phone Support
  • Firmware Upgrade
  • Web Knowledge Base Access
  • Live Chat
  • Return and Replacement
  • Parts Replacement
  • Email Support
  • Product Info Support
  • Web Support
  • New Releases Update

Service Response Time: Next Business Day – Shipment
Service Location: Service Depot
Service Duration: 1 Year
Service Characteristic: Parts

Specifications
Product Type

Service

Brand Name

Fortinet

Questions & Answers

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Warranty
All new products are covered by the manufacturer warranty. To claim warranty, you may contact the manufacturer directly or contact your account executive at Hardware Nation. We can help facilitate the warranty processes between the customer and manufacturer.
SKU: FC110M3004-248-02-12 Category: Brand: