Manufacturer: Fortinet, Inc
Manufacturer Part Number: FC10-NC700-247-02-36
Manufacturer Website Address: http://www.fortinet.com
Brand Name: Fortinet
Service Name: FortiCare 24×7 Comprehensive Support – Extended Service (Renewal)
Marketing Information:
At Fortinet, we put a lot of care into making sure our customers are satisfied with our products and support. Our FortiCare support offerings are specifically designed to provide you with the support you need for all Fortinet products and services no matter where in the world you are.
Support and Advanced Services
With FortiCare Services, you can rest assured that your Fortinet security infrastructure is performing at its absolute best and protecting your critical assets and data. FortiCare Services includes both Support Services and Advanced Services.
FortiCare Support Services
FortiCare Support Services give you global support on a per-product basis. By subscribing to these services, you’ll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress.
All FortiCare Support Services include firmware upgrades, access to the support portal and associated technical resources, reporting on technical incidents (via the web, chat, and telephone), as well as a hardware return option.
Product Type: Service
Service Information
Service Main Type: Exchange
Service Sub Type:
- Physical
- Electronic
Service Description: 24x7xNext Business Day
Provided Support:
- Phone Support
- Parts Replacement
- Email Support
- Web Knowledge Base Access
- Web Support
- New Releases Update
- Firmware Upgrade
- Live Chat
- Reporting
- Online Support Tools Access
Service Response Time: Next Business Day – Shipment
Service Location: Service Depot
Service Duration: 3 Year
Service Characteristic: Parts